Image source: [[www.gettyimages.com Gallo/Getty]]DHL has committed itself to a unique Multi-Channel Tool (MCT) that allows customers to interact with DHL Express via live chat and specialised email services. Hennie Heymans, CEO of DHL Express sub-Saharan Africa, says: “Customers benefit from quicker response times and by interacting with the company with the channels that are most convenient to them. “The deployment of MCT is a great step towards our goal of continuously improving our customers’ experience.”
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