Volvo Trucks Southern Africa ended 2019 as the top-selling extra heavy truck manufacturer in South Africa.
According to Naamsa, the National Association of Automobile Manufacturers of South Africa (NAAMSA), Volvo Trucks company sold 3 206 units in South Africa and other African countries during last year, giving them a 23.2% market share of the segment.
The first place for Volvo Trucks is an improvement of its position in 2018, when the company finished in third position – a 4.8% growth in market share.
Volvo Trucks Southern Africa has assembly facilities in Durban and currently has four ranges available: the FH16, FH, FM and FMX. The company is also responsible for export to countries like Botswana, Mozambique, Namibia, Zambia and Zimbabwe.
“Our customers and our staff are the main driving force behind everything we do,” said Marcus Hörberg, vice president of Volvo Group Southern Africa. “We believe that the quality of our products, our staff, service, parts and support, played a central role in increasing our market share. We will now work even harder to keep the trust our fleet owners have placed in us.”
Hörberg said that in order to efficiently support the growing Volvo Trucks vehicle parc, the company will invest in additional facilities and service dealers. The company will also train and develop additional technicians to keep service levels up to the highest standards.
At the end of the fourth quarter in 2019, Volvo Trucks was also the top-ranked truck manufacturer in terms of overall customer satisfaction, according to the latest report released by Data Track, a local research company that analyses customer experiences of over 37 500 truck and fleet operators in South Africa.
Fleet owners were surveyed in terms of their satisfaction in terms of their parts, service and sales dealings with 13 truck manufacturers.
“We are committed to continue increasing vehicle uptime and optimising vehicle utilisation for our fleet owners,” said Hörberg. “Aspects like connected services, flexible service contracts and preventative maintenance all assist fleet owners in keeping the wheels of their businesses turning.”